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خلاصہ
A highly driven Telecommunication Engineer seeking a position to contribute exceptional Network/System monitoring & troubleshooting , Information Technology, Applications development and technical support expertise for the progress of a leading multinational organization.
تجربہ
IT Engineer
Maintainence of office computers and printers. Networking of office pc’s. Installation of windows, softwares and antivirus. Backup of important data.
Customer Service Representative
Providing services to international clients regarding personal compensation in a car accident.
Floor Supervisor
• To provide technical support to Ptcl Broadband customers by registering complains, online troubleshooting and to provide modem settings so that there Issues are re-solved quickly and in a professional way
• Configurations of all type of modems and wifi routers including Zte (White & Blue), Huawei( Hg510a, Hg510, KW5815), Shiro, Zyxel, Tenda (W150D,D830R) and Sa-gemcom.
• Evdo Wireless broadband settings
• As a Floor Supervisor manage team members and listen their queries.
• Coaching and post shift meetings with team members regarding performance issues.
• Listen to hyper customers, escalate their issues, Coordination with Floor Manager and other senior management to resolve customer issue on priority basis.
Internship in switching department
System Administrator
Checking emails, coordination with international buyers and exporters. Maintainence of office computers, hardware and software trobleshooting.
Cisco certified network associate (CCNA)
Working on live routers and switches.